Patient FAQs

During COVID-19 lockdown, are appointments still going ahead?

Where appropriate, consultations with our gastroenterologists will be via phone or Telehealth. This is for the safety of our patients and staff. In situations where a face to face consultation is required, we will organise this for you with full safety measures in place. Our friendly staff will be in contact prior to your appointment to confirm.
Procedures are still going ahead. The hospital you have your procedure booked with will contact you to guide you through the necessary requirements.

What advice (re: COVID-19) would you give those with IBD?

For those with IBD, we have put together an information sheet to help answer some of your questions. If you have further queries, please contact our rooms on 03 9468 9700 or email your gastroenterologist directly (their email can be found on our website, under TEAM)

Do I need a referral to see a gastroenterologist?

Yes, you will need a current referral from your doctor, which can be faxed or emailed to us. We need to have the referral before we make an appointment for you.

What do I need to bring to a consultation appointment?

Please bring your Medicare card, private health insurance details and a list of medications you are currently taking. If you are a new patient, please also bring a hard copy of your referral.

How long do I have to wait for an appointment?

We have a team of highly qualified gastroenterologists which enables us to offer you short wait times. Generally, for a consultation, the wait time is 1-2 weeks for an appointment, depending on the location you choose. For a procedure (colonoscopy, gastroscopy) the wait time is 2-3 weeks.

Do you participate in the gap cover scheme?

Yes, we do. Please contact our rooms for specific information on fees for our various services.

Can you process Medicare claims immediately after my appointment?

Yes, we can do this via electronic transfer for patients.

Can I have an endoscopy (colonoscopy/gastroscopy) without having a consultation first?

Yes, you can. This is known as an direct access endoscopy. We require that your referral clearly states your procedure, and that your referring doctor provides a patient history summary with a list of medications you are currently taking.

Where do I get my bowel preparation for colonoscopy?

You can purchase the suggested bowel preparation from your local pharmacy. We also sell them at our rooms for your convenience.

Can I drive home following a colonoscopy or gastroscopy?

No, please organise someone to collect you following your procedure. You are required to have someone with you for the following 24 hours after your procedure.