Patient FAQs
Where appropriate, consultations with our gastroenterologists will be via phone or Telehealth. This is for the safety of our patients and staff. In situations where a face to face consultation is required, we will organise this for you with full safety measures in place. Our friendly staff will be in contact prior to your appointment to confirm.
Procedures are still going ahead. The hospital you have your procedure booked with will contact you to guide you through the necessary requirements.
For those with IBD, we have put together an information sheet to help answer some of your questions. If you have further queries, please contact our rooms on 03 9468 9700 or email your gastroenterologist directly (their email can be found on our website, under TEAM)
DownloadYes, you will need a current referral from your doctor, which can be faxed or emailed to us. We need to have the referral before we make an appointment for you.
Please bring your Medicare card, private health insurance details and a list of medications you are currently taking. If you are a new patient, please also bring a hard copy of your referral.
We have a team of highly qualified gastroenterologists which enables us to offer you short wait times. Generally, for a consultation, the wait time is 1-2 weeks for an appointment, depending on the location you choose. For a procedure (colonoscopy, gastroscopy) the wait time is 2-3 weeks.
Yes, we do. Please contact our rooms for specific information on fees for our various services.
Yes, we can do this via electronic transfer for patients.
Yes, you can. This is known as an direct access endoscopy. We require that your referral clearly states your procedure, and that your referring doctor provides a patient history summary with a list of medications you are currently taking.
You can purchase the suggested bowel preparation from your local pharmacy. We also sell them at our rooms for your convenience.
No, please organise someone to collect you following your procedure. You are required to have someone with you for the following 24 hours after your procedure.