Patient FAQs

During COVID-19 lockdown, are appointments still going ahead?

Where appropriate, consultations with our gastroenterologists will be via phone or Telehealth. This is for the safety of our patients and staff. In situations where a face to face consultation is required, we will organise this for you with full safety measures in place. Our friendly staff will be in contact prior to your appointment to confirm.
Procedures are still going ahead, but The Department of Health has made COVID-19 testing, and isolation, mandatory for all patients undergoing elective surgery. The hospital you have your procedure booked with will contact you to guide you through the necessary requirements.

What advice (re: COVID-19) would you give those with IBD?

For those with IBD, we have put together an information sheet to help answer some of your questions. If you have further queries, please contact our rooms on 03 9468 9700 or email your gastroenterologist directly (their email can be found on our website, under TEAM)

How long do I have to wait for an appointment?

We have a team of highly qualified gastroenterologists which enables us to offer you short wait times. Generally, for a consultation, the wait time is 1-2 weeks for an appointment, depending on the location you choose. For a procedure (colonoscopy, gastroscopy) the wait time is 2-3 weeks.

Do you participate in the gap cover scheme?

Yes, we do. Please contact our rooms for specific information on fees for our various services.

Can you process Medicare claims immediately after my appointment?

Yes, we can do this via electronic transfer for patients.

Can I have an endoscopy (colonoscopy/gastroscopy) without having a consultation first?

Yes, you can. This is known as an direct access endoscopy. We require that your referral clearly states your procedure, and that your referring doctor provides a patient history summary with a list of medications you are currently taking.

Important Notice


We want to assure you that we are staying up to date with the COVID-19 situation. 
We are now offering phone consultations, and in some cases, Telehealth consultations for both new and existing patients.

We are working together with the private hospitals to ensure the utmost safety and protection for our patients during endoscopy procedures.

If you are concerned about whether you have symptoms similar to coronavirus, or may have been exposed to coronavirus, and have a consultation or procedure booked with us, please contact our rooms on 03 9468 9700. We will discuss the best course of action with you. 
Thank you.